Frequently asked questions
Still stuck? The Help Center covers setup and troubleshooting.
The product
Is MagicusPM made by Workamajig?
No. MagicusPM is an independent product. It isn't affiliated with, endorsed by or sponsored by Workamajig.
What does it need access to?
The extension only runs on the Workamajig address your company sets. It works inside your own signed-in Workamajig session, so you can only see and change what Workamajig already lets you.
Do you see our project data?
No. Project, task and client information stays between your browser and Workamajig. MagicusPM's servers only hold your account, company settings and subscription.
Does it change anything in Workamajig?
Only when you ask it to: changing a status, adding or editing a task description, and adding or ticking to-dos. Those go through the same calls Workamajig's own buttons use. Everything else only reads.
Which browsers does it work in?
Chrome and Brave on desktop.
Can we turn features off?
Yes. Company admins choose which features are on and can lock a setting so it applies to everyone. Where allowed, each person can switch some features off for themselves.
What if Workamajig changes its screens?
Each feature checks that the page looks as expected before it runs, and stays out of the way if it doesn't. Fixes ship as updates through the Chrome Web Store.
What happens if we cancel?
You keep access until the end of the period you've paid for. After that the extension stops adding features and Workamajig works as it always has.
Trials, users and billing
How long is the free trial?
The trial length is shown when you sign up: 7, 15, 30 days depending on the offer. No card is needed to start.
What counts as a user?
Every active person on your company account, including owners and admins. Open invitations hold a seat until they're accepted or cancelled.
What if we need more users?
You can't invite more people than your plan allows. Add seats or remove someone first; people already on the team keep working.
What happens if a payment fails?
Your team keeps working for a 7-day grace period while you update the card. After that the extension stops adding features until billing is sorted.
Can we cancel anytime?
Yes. Cancel in the billing portal; you keep access until the end of the period you've paid for.
Who handles payments?
Payments, invoices and cards are handled by Stripe through a secure billing portal. We never see your card number.
Setup and troubleshooting
I don't see any changes in Workamajig.
Check the extension is connected (click its icon), that your company has set its Workamajig address, and that you allowed that address. Then reload Workamajig.
One feature disappeared.
Your admin may have turned it off, or the feature stepped aside because a Workamajig screen changed. It comes back once it's fixed in an update.
It says my access has ended.
Your company's trial or subscription has ended, or you were removed from the team. Ask your company owner.
I belong to two companies.
Click the extension icon and switch company. Each company's settings apply separately.
Keep every project current.
Start a free trial. No card needed.